Warranty / Lifetime Guarantee
At TerraCore, we design our gear to last a lifetime of adventures.
That’s why every TerraCore product is backed by our Lifetime Guarantee.
💪 What’s Covered
We stand behind the quality and durability of our gear.
Our Lifetime Guarantee covers:
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Manufacturing defects in materials or workmanship
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Structural failures that occur during normal use (e.g. pole shaft snapping, lock mechanism failing)
If your product fails because of a defect, we’ll repair or replace it — free of charge.
⚠️ What’s Not Covered
To keep things fair, our guarantee does not cover:
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Normal wear and tear (scratches, cosmetic damage, fading logos, worn grips or tips over time)
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Damage caused by accidents, misuse, or neglect (e.g. run over by a vehicle, fire, pet damage)
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Lost or stolen items
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Modifications or repairs not performed by TerraCore
If your item has damage not covered by the Lifetime Guarantee, we may still be able to offer a discounted replacement — just contact us.
📦 How to Make a Claim
If you believe your item qualifies for our Lifetime Guarantee:
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Email support@terracorellc.com with:
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Your name and order number
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A description of the issue
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Photos showing the problem
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Our team will review your claim and get back to you within 2 business days.
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If approved, we’ll send a prepaid return label and arrange repair or replacement.
💌 Our Promise
We build products to last — and if they don’t, we’ll make it right.
That’s the TerraCore Lifetime Guarantee.